Every year The Wills and Estates Company Ltd assists many clients; sadly, sometimes expectations are not met and could lead to clients feeling unsatisfied. Unfortunately, these things can happen, however learning from previous experience is something we take very seriously at The Wills and Estates Company Ltd.

We do welcome our clients’ feedback as it will allow us to improve the services we provide. All feedback will be treated in a serious, confidential and timely manner.

What can we do?

It is important to let us know if your expectations have not been met, as we would like to the opportunity to put things right. If you wish to raise a matter with us, please get in touch on 0333 050 9185. Our client relationship manager might be able to amend the situation straight away, but, if not, we will encourage you to move to a more formal process.

Raising a formal complaint

If you would like to submit a formal complaint, you can do this by putting your complaint in writing to:

Client Care Department
The Wills and Estates Company Ltd
Two Four Nine North, Lynnfield House
Church Street
Altrincham
Cheshire
WA14 4DZ

Or email to enquiries@thewillsandestatescompany.co.uk

An acknowledgement of your enquiry will be sent within 5 working days of being received. The client care team will aim to resolve the matter in full within 4-6 weeks.

Please be aware that due to the complexities of some cases, resolution time may take longer than 6 weeks.

If you were unsatisfied with our client care response, you can ask for your complaint to be looked at by an independent adjudicator.